Columbia VA Health Care System
Schedule a VA Appointment
There are many ways for Veterans to make health care appointments.
- If you don’t have VA health care benefits, you can apply now. Apply for VA health care.
- If you’re having a medical emergency, please call 911 or call the Veterans Crisis Line at 1-800-273-8255, then press 1.
Schedule an Appointment
Follow the instructions on this page on how to make an appointment by phone at this facility.
VA now offers online appointment scheduling for some appointments. We hope to expand the number of VA facilities and types of appointments in the future.
If you have VA health care benefits, you can schedule your VA primary care appointments online if you:
- Are scheduling your appointment with a VA medical facility that accepts online scheduling, and
- Have had a primary care appointment at that VA facility within the last 2 years, and
- Have a My HealtheVet Premium account or DS Logon Premium account (used for eBenefits and milConnect)
With your online account, you’ll also be able to:
- Track the status of requests
- Send messages about requested appointments
- Get notifications about appointments
- Cancel appointments
Upgrade your Existing Accounts
What to Expect on Your Initial Appointment.
Patients who elect to have their primary care delivered at the Wm. Jennings Bryan Dorn VA Medical Center will be assigned a primary care provider. This provider is part of the Primary Care Practice Teams (Red, White, Blue, or Freedom) with other doctors, nurses and/or clerks at the medical center or one of our seven (7) community-based outpatient clinics located in Anderson, Florence, Greenville, Orangeburg, Rock Hill, Spartanburg, and Sumter. The first primary care visit will be set up and scheduled within (30) to ninety (90) days after attending the Health Benefits Seminar.
During the first visit:
- The patient will meet his/her assigned primary care provider.
- A physical examination will be done. The primary care provider will determine if there is a need for additional diagnostic testing (which may include blood/lab work, x-ray, etc.).
- A complete medical history will be obtained.
The first primary care visit is an important one. This is the time for the patient to develop a relationship with his/her provider and get acquainted with other members of the primary care team. Patients may also receive health education materials and guidance that may include: smoking cessation, depression screening, weight and exercise education, flu vaccine and/or pneumovax, diabetes and colon cancer screening.
What is the procedure for scheduled appointment?
- Plan to arrive 30 minutes before you appointment for nursing pre-assessment.
- Once you have checked in, please do not leave the area. Wait for further instructions.
- Request that labs & x-rays be done a few days prior to your appointments, if possible.
- Bring your medications with you, including those from non-VA doctors.
- If you are a diabetic or have high blood pressure, bring your home glucose record and blood pressure records, if applicable.
- Please call to reschedule if you cannot keep an appointment or if you are going to be late.
When a patient arrives late for a scheduled appointment
If you arrive more than 10 minutes late for your appointment, you may be asked to reschedule. If you are late and you still wish to be seen that day, you may wait and we will make every effort to work you in. Please be on time so you can benefit from a full appointment slot.
Changing Your Appointment
For a listing of your current appointments, please call the Columbia VA Health Care System at:
- (803) 776-4000, press Option 3 (in Columbia) or
- (800) 293-8262 (outside of Columbia - Toll Free).
If you cannot keep an existing appointment, please contact us as soon as you are aware you cannot make your appointment. This will allow us to reschedule you sooner as well as schedule one of your fellow veterans for the original appointment date and time. Call (803) 776-4000 press Option 3 (in Columbia Call) or 1-800-293-8262 (outside of Columbia - Toll Free).
How do I contact my Primary Care Team or Provider if I have a question?
If you have a medical question or need to schedule an appointment please contact the Telephone Advice Program (TAP).
Outside of Columbia call Toll Free: 1 (800) 293-8262
In Columbia call: (803) 647-5829
Information to Help You Decide about Where to Receive Your Care
VA has a regularly updated Access to Care website that provides useful information that can help you to decide the best VA location for you to receive your care. Before making an appointment, you can find out the following information for a VA location:
- Wait times for primary care, mental health, and some of the commonest specialties
- If same day services are available in primary care and mental health
- If Telehealth is available in primary care and mental health
- If it has an emergency room
- Facility contact information
- Veteran satisfaction scores
- Quality information comparing each VA and local area non-VA healthcare facilities
VA is committed to give Veterans the access to care they need, when they need it. When you’re planning your care at VA, you can rely on us to give you the information you need to make informed health care decisions.