2020-39_BTSSS - Columbia VA Health Care System
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Columbia VA Health Care System



November 2, 2020

Columbia VA transitions to new travel reimbursement system for veterans, beneficiaries
Web-based system significantly improves access for veterans’ reimbursement

COLUMBIA, S.C. — The Columbia VA Health Care System has transitioned to a new web-based system to reimburse eligible Veterans and beneficiaries for travel to and from VA medical appointments.

The Beneficiary Travel Self-Service System allows users to submit and track transportation reimbursement claims at any time via Access VA – a secure single sign in – web-based portal for multiple VA applications.

“Thanks to the important innovations and dedication to information technology, we are proud to say we have streamlined this process making it easier for our veterans,” said David Omura, Columbia VA director and chief executive officer. “The new system replaces the need for older, manual tracking methods, bringing this process in line with many of our other process improvements.”

The new Beneficiary Travel Self-Service portal has many advantages, for example, it:

  • Reduces the need for completing hard copy claim submissions in-person at the facility by replacing and later, eliminating the previous kiosk method.
  • Provides an easy to use web-based application that allows users to enter their claims over the internet via AccessVA.
  • Ensures timely processing and payment of travel reimbursements and reduces manual intervention and improper claim payments through automated features.
  • Authenticates the veteran or beneficiary by a DS Logon Level 2 account.

With this new Beneficiary Self-Service portal now live, the use of travel claim kiosks will be eventually be phased out. However, the Columbia VA will still accept in-person and hard-copy claim form submissions at this time. Please remember the claim needs to be submitted within 30 days of your appointment and you'll need to identify the specific date of the appointment.

For information on eligibility for travel pay, visit VA’s Travel Pay Reimbursement site or the Columbia VA’s beneficiary travel website.