Telehealth Services - Columbia VA Health Care System
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Columbia VA Health Care System


Telehealth Services

The value VA derives from Telehealth is not in implementing Telehealth technologies alone, but how VA uses health informatics, disease management, care/case management and Telehealth technologies to facilitate access to care and improve the health of Veterans with the intent to provide the right care in the right place at the right time.Man with cell phone and laptop computer. On his T-shirt it is written "Air Force."








MISSION: To provide the Veteran and their caregivers with appropriate coordinated care in the right place at the right time through the effective, cost-effective and appropriate use of health information and telecommunication technologies.

VISION: To provide timely, effective, Veteran-centered Care through the responsible application of existing and innovative technologies and processes that enhance both the quality of care and the environment of care for our Veterans, their families and their caregivers.

Veteran with Navy shirt and hat.

Telehealth at WJB Dorn VA Medical Center takes place in 3 ways:

1. Home Telehealth (HT): is a program in which Veterans are enrolled that applies care and case management principles to coordinate care using health informatics, disease management and Home Telehealth technologies to facilitate access to care and to improve the health of Veterans. The goal of HT is to improve patient self-management, clinical outcomes and access to care while reducing complications, hospitalizations, and clinic or emergency room visits for Veterans in post-acute care settings and high-risk patients with chronic disease. Available programs include:

* Diabetes
* Congestive Heart Failure (CHF)
* Posttraumatic Stress Disease (PTSD)
* Depression
* Chronic Obstructive Pulmonary Disease (COPD)
* Hypertension (HTN)
* Human Immunodeficiency Virus (HIV)
* Weight Management Telemove

2. Clinical Video Telehealth (CVT) is defined as the use of real-time interactive video conferencing, sometimes with supportive peripheral technologies, to assess, treat and provide care to a patient remotely. Typically, CVT links the patient(s) at a clinic to the provider(s) at another location. CVT can also provide video connectivity between a provider and a patient at home. CVT encompasses a wide variety of clinical applications such as specialty and primary care.

* Telemental Health –To Provide and improve access to Mental Health services for Veterans when their geographic distance from the mental health providers at the medical center prohibits or limits them access to onsite care.
* Tele-Pain- Provides video conferencing for consultation, education, and individual pain management services.
* TeleSpeech - Provides care for patients that appear to have a speech, language, and cognitive linguistic, speech or swallowing disorders.
* Parkinson’s Disease Research Education and Clinical Center (PADRECC) – Provide adjunctive care to the Veterans diagnosed with movement disorders. The program provides initial evaluation and/or follow up consultations by Movement Disorder Neurologist and/or Neurosurgeons.
* Tele-Rehab Traumatic Brain Injury Psychology Clinic (TBI) - Tele-Rehab TBI focuses on mental health needs, pain management, sleep issues and memory problems.
* Tele Med Heart PreOp- A Cardiology provider conducts an exam to determine the Veterans’ cardiac risk assessment prior to surgery. During the heart exam, the Cardiology provider orders necessary cardiac tests prior to surgical interventions.
*  Heart VA-W.I.R.E. The Veterans Affairs Wide-area Integrated Rhythm Evaluation: VA-WIRE Tele-health Service Network was conceived and developed by Dr. Sony Jacob, Director of Arrhythmia Services, WJB Dorn VAMC, and Columbia. VA- WIRE provides specialty services in the management of cardiac rhythm disorders in Veterans with or without heart failure who live in rural and highly rural areas. Through virtual interactive specialty health care delivery, Dr. Jacob and his team have been able to facilitate seamless arrhythmia management health care delivery for Veterans at remote locations. 
* Tele-Sleep Program- Designed to provide education regarding obstructive sleep apnea (OSA) and Home Sleep Tests (HST) to patients.
* Tele-Transplant Gastroenterology (GI)- The intent of the program is to provide consultation from specialist to evaluate if the patient is a candidate for liver transplant services.
* Tele-Intensive Care Unit (ICU) Program- Advanced program that enhances the availability of critical care expertise in intensive care units by leveraging virtual care technologies and clinical information systems. The remote Tele-ICU providers have access to bedside clinical data, can assess Veterans through video conferencing technology, and can provide consultative recommendations based on their assessment of patient information or upon request from bedside providers. (coming soon)
* Tele-Bariatric Program- Bariatric providers provide pre-op counseling to patients scheduled for bariatric surgery. (coming soon)
* Tele-Homeless Program- Provide services to homeless and at risk of homeless Veterans located in the community based outpatient clinics. (coming soon)
* Tele-Rehabilitation Psych Group- Provides educational groups to address rehab needs such as: sleep problems, pain management, and behavioral activation. (coming soon)
* Tele-Transcutaneous Electrical Nerve Stimulation (TENS) Program- Providers use video technology to instruct Veterans how to use the TENS unit. (coming soon) 

3. Store and Forward Telehealth (SFT) is defined as the use of technologies to asynchronously acquire and store clinical information (e.g. data, image, sound and video) that is then forwarded to or retrieved by a provider at another location for clinical evaluation.
* Teleretinal - Is a screening tool that captures images (of diabetic patient’s eyes) and clinical data that are “Stored” and then securely “Forwarded” to the specialists for review.  Screens diabetic patients for diabetic retinopathy.


Contact Info


  • Wm. Jennings Bryan Dorn VA Medical Center

Contact Number(s)

  • 803-776-4000 Ext. 7684
  • 803-260-2213

Hours of Operation

  • Monday through Friday, 8 a.m. to 4:30 p.m.