201909-04-90 - Columbia VA Health Care System
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Columbia VA Health Care System



September 5, 2019

Dorian Update

As of 10 a.m. Thursday, September 5, 2019…

The Wm. Jennings Bryan Dorn VA Medical center and the community-based outpatient clinics in Anderson, Greenville, Rock Hill, and Spartanburg are operational at this time and will remain open for all appointments.

The Florence, Orangeburg, and Sumter community-based outpatient clinics are closed today (Thursday, Sept. 5, 2019) but will reopen Friday, Sept. 6, 2019.

Veterans who wish to reschedule their appointments should call the TAP line at (803) 647-5829 or (800) 293-8262.

The Columbia VA will continue to provide periodic updates on the Columbia VA HCS’ Facebook and Twitter (@VAColumbiaSC) sites, as well as the public website (www.columbiasc.va.gov) until the storm passes. Veterans who have questions may also contact the Veteran Disaster Hotline at (800) 507-4571.



  • Anderson - Open
  • Florence – Closed
  • Greenville - Open
  • Orangeburg – Closed
  • Rock Hill – Open
  • Spartanburg - Open
  • Sumter – Closed

All employees, except those assigned to CBOCs in Florence, Orangeburg, and Sumter should continue to report to their respective areas at the beginning of their tour of duty. By now, all employees should have their emergency plans in place to ensure their families are safe. Guidance on the status for the Wm. Jennings Bryan Dorn VA Medical Center and all clinics will be updated as needed. A final decision, if any, regarding staff that will be needed to shelter in place will be determined as hurricane projections are updated and will be communicated to staff by their immediate supervisor. Questions regarding work status should be addressed by your supervisor.


PATIENT STATUS: The Columbia VA Health Care System is in the process of rescheduling all outpatient appointments for its outpatient clinics in Florence, Orangeburg, and Sumter for Thursday, Sept. 5. The WJB Dorn VA Medical Center and all remaining CBOCs will remain open.


PATIENT PRESCRIPTION REFILLS: For patients in areas affected by Hurricane Dorian (Florence, Orangeburg, and Sumter), if you run out of your medications and are in need of a supply, you can go to any retail pharmacy to get a short supply of medications filled until normal pharmacy operations resume.

Q: What are the criteria for re-filling medications?

A: At this time, the criteria for filling these emergency fills and refills are:

  1. You must have an empty vial of medications from a VA Pharmacy that is not older than 90 days and it indicates there are refills available. Or, a new prescription on a valid VA prescription form.
  2. You must present a valid ID that confirms you are the person to whom the vial or prescription belongs.
  3. The medication is not a “controlled substance”

Q: I am trying to fill my prescription, where can I go?

A: You can take your empty prescription bottle to any pharmacy. All they will need is your VA ID card and the old prescription bottle to fill the prescription. If the Pharmacist has questions they can call Heritage Health Solutions Customer Care Center at (866) 265-0124 and a representative will assist them.

Q: I can’t find my old prescription bottle. How can I refill my medications?

A: Locate your nearest pharmacy, show your VA ID and tell the pharmacists to call Heritage Health Solutions Customer Care Center (866-265-0124) and a representative will provide them the proper information over the phone to dispense those prescriptions.

Please be sure to bring the Heritage Health Solutions phone number with you to the pharmacy, (866) 265-0124 - they will help you through the process.


DAV Transportation: DAV transportation for all appointments except those at Florence, Orangeburg, and Sumter CBOCs is operational.

Due to Hurricane Dorian, Secure Messages may not be checked by clinicians from the Florence, Orangeburg, or Sumter CBOCs until Friday, Sept. 6. All others should not be affected. If you have an urgent need, call the Telephone Advice Program (TAP) line at (803) 647-5829 or (800) 293-8262.