Columbia VA Health Care System
Veterans Transportation Network
About the Veterans Transportation Network Program:
Our Veterans Transportation Network (VTN) has vans that originate in several areas to bring patients to the Columbia VA Medical Center for scheduled medical appointments. These vans are purchased by donations of Veteran Service Organizations (VSO) and others in those areas thru a program sponsored by Ford and the Disabled American Veterans. The vans are driven by volunteers who generously give their time in service to our Veterans.
To request service, please contact the VSO nearest you at the numbers below
- Anderson: 864-299-1600, ext. 2962
- Camden: 803-669-4789 or 803-425-1521
- Chester: 803-385-6157
- Florence: 843-669-6761
- Gaffney: 864-487-2579
- Greenville: 864-299-1600, ext. 2962
- Lancaster: 803-283-2469
- Manning: 803-435-2527
- Orangeburg: 803-533-6156
- Spartanburg: 864-299-1600, ext. 2962
- Sumter: 803-436-2302
- Union: 864-429-1605
- York/Rock Hill: 803-684-8529 or 803-909-7525
- Have a scheduled medical appointment between the hours of 9:00 a.m. – noon (or from 10:00-noon for Greenville, Spartanburg or Anderson).
- Be able to board and exit the van unassisted.
- Reserve a seat by calling the VSO nearest you using the numbers above. Calling when you know you need a ride is important. These schedules are made up several days in advance. There are days that several of the vans are full so the earlier you call the easier it is to get a seat on the van or to change your appointment to another day if necessary.
- Understand that our drivers are volunteers who are giving of there own time to help Veterans travel to and from appointments.
The van driver may refuse to transport any Veteran:
- Who they feel is too ill to ride the van
- Who is intoxicated, abusive or poses a threat to the driver or to other passengers
Rules of conduct for van riders:
- Passengers are not permitted to smoke, chew tobacco/snuff, drink alcohol, use foul language, bring weapons, or use or bring any illegal substance on the van.
- There is a no smoking policy in effect for all VA facilities.
- Passengers must wear seat belts at all times.
- Individuals other than the Veteran are not permitted to ride in the van except in rare instances when an escort is medically necessary. This escort must be requested by the doctor and arranged in advance.
- Passengers should not engage in any activity that will distract the driver’s attention.
- Passengers will place all trash in appropriate trash receptacles.
- Passengers will be provided with a VTN Van Rider badge. This badge must be worn while at the VA medical center and returned to the driver when leaving.
- No oxygen bottles of any type are permitted on VTN vehicles. Personal oxygen generators are allowed.
- Patients cannot be transported to the Emergency Room or Urgent Care Triage under Columbia, Dorn VA medical center.
- VTN driver cannot accept responsibility for or transport patients undergoing surgery or sedation while at Columbia, Dorn VA medical center.
- VTN vans without a wheelchair lift are not allowed to transport wheelchair patients.
- VTN patient riders will be provided with a VTN/DAV rider’s card for identification and instructions for the patient. Some sites may provide “badges”.
- Patients transported to appointments via VTN vans to Columbia, Dorn medical center are not eligible for “travel pay” reimbursement.
- Patient travel to the VA Regional Office will be allowed provided van space and time permits. Patients must request transportation and be properly manifested in advance.
- Passengers need to check in with the Hospital Service Coordinator or the driver in when their appointment is complete so that the driver will know everyone is ready for the return trip.
- Thank the volunteers who generously give their time to provide transportation for our Veterans to and from the medical center for their scheduled medical appointments.
- We can always use qualified drivers. Would you like to become a member of the Columbia VA Health Care System “Heroes serving Heroes” team? Help to ensure Veterans are able to get to and from their medical appointments. Our men and women Veterans flew over Germany during WWII, patrolled the mountains in Korea, fought in the jungles of Vietnam, and are now serving in the desert of Iraq and mountains of Afghanistan and many other places worldwide in time of war and peace.
- By volunteering one day a week, one day every two weeks, or even one day a month driving a VTN Van in your local area, you would help us to ensure our Veterans have access to excellent medical care and services offered at the Columbia VA Health Care System.
- Become a member of the “Heroes Serving Heroes” team by contacting the Voluntary Service Office at 803-776-4000, ext. 6780.
- Veterans must have a scheduled medical appointment between the hours of 9:00 a.m. and noon (or from 10:00-noon for Greenville, Spartanburg or Anderson).
- Call the VSO nearest you to inquire about van schedules and seats available.
- Patients must be able to board and exit the van unassisted.
- Patients being discharged may ride the van only if space is available. The patient must be ready when the van is ready to depart. A patient with an Against Medical Advice (AMA) or irregular discharge will not be transported.
- Be at the pickup point 15 minutes before the scheduled departure time.
- The van will not make a trip if road conditions do not allow for safe travel in the opinion of the driver or when the public schools are closed in the van’s service area.
- The van is not equipped nor are the drivers trained or qualified to handle medical emergencies.
- Passengers not adhering to the regulations will not be transported and may be asked to leave the van.
- Hospital Service Coordinator, Dorn VAMC: 6439 Garners Ferry Road, Columbia, SC 29209
- Hospital Service Coordinator, Upstate: 41 Park Creek Drive, Greenville, SC 29605, Office I-01
- Columbia VAMC: 803-776-4000, ext. 7199
- Greenville, Spartanburg or Anderson: 864-299-1600, ext. 2962